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Kill AISafeModeLauncher.exe if it is running. Send the dump file over some file sharing service such as Adobe Creative Cloud or dropbox, and share your link with. Right click Illustrator.exe and select the option to create dump file.ħ. When AI crashes (Don't close the crash dialog), (you cant close the dialogue unless you stop Adobe Illustrator cc 2015 in task manager)Ħ.
![adobe illustrator cc 2015 missing preference folder adobe illustrator cc 2015 missing preference folder](https://venturebeat.com/wp-content/uploads/2019/11/IMG_2737-e1572966279401.jpeg)
did I need to click yes again and then make the dump file? or make the dump file without clicking yes)Ĥ. Launch AI CC 2015 (hard to tell if it attempted to launch or not since the dialogue comes right up and so its confusing. They are at C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 19 Settings (found this folder with nothing in it but if I continued to C:\Users\Josh\AppData\Roaming\Adobe\Adobe Illustrator 19 Settings\en_US\圆4 where there are lots of items but I have no idea what Clean the Preferences means so I made no changes to any files)ģ. (every time ive looked for this I didnt see it, only Adobe Illustrator cc 2015)Ģ. not sure if any of these messed up my dump file.ġ. I had issues with some of the instructions which I marked up in bold. I just sent the file as far as I could follow the instructions. Sanjaykr thank you so much for your help.